EAAA Initiatives

EAAA Website contents- revised on November 19, 2007

Introduction

To cope with the rapid changing of the aviation market and increasing demand in the East Asia region, East Asia Airports Alliance (EAAA), a cooperative organization of leading airport operators from China, Japan and Korea was established in Jeju, Korea in December 2001.

Since its foundation, EAAA has actively worked together to improve air transport services and passenger service in the East Asia region through eager discussion of common problems associated with airport operations and management.

Discussion Items

  1. 1) Combined websites among members
    Links to members' airports have been set up in this introductory site so that passengers traveling between East Asian countries can easily obtain necessary information on the respective airports.

  2. 2) Standardization of airport signage
    Members discussed the standardization of pictograms and wording for the future expansion and renovation of passenger terminals based on the "EAAA Preference Pictograms and Glossary" that members compiled together.

  3. 3) Joint customer satisfaction campaign
    Members exchanged ideas how to provide better service quality for passengers and decided to implement a joint CS campaign on the theme of "Feel the Asian Way" in July 2005.

  4. 4) Cost efficiency issue
    Members shared ideas how to improve our cost efficiency and maximize revenues. Besides, to understand present conditions at each airport, a list of airport facilities - "Airport Facility Chart" was prepared.

  5. 5) Facilitating transfer flow
    Member airports exchanged views and sought clarifications on transfer passenger flow of respective airports at the 5th EAAA Meeting.

  6. 6) Airport marketing promotion
    In order to enhance total utilization of each airport for sustainable development by meeting customers' expectation, members shared the best practices in every field of service facilitation at the airports.

  7. 7) Security
    Executive of every member airport introduced their situation in security and exchanged opinion.

  8. 8) Universal design
    Members shared knowledge on universal design both in facilities and services.

Members

  1. 1) Japan

    Narita International Airport Corporation

    Japan Airport Terminal Co., Ltd.

    Tokyo International Air Terminal Corporation

    New Kansai International Airport Land Company, Ltd.

    Central Japan International Airport Co.,Ltd.

  2. 2) China

    Capital Airports Holding Company

    Shanghai Airport Authority

    Airport Authority Hong Kong

    Macau International Airport Co. Ltd.

    Guangdong Airport Authority

    Dalian International Airport

  3. 3) Korea

    Incheon International Airport Corporation

    Korea Airports Corporation

Various Activities

  •