Our Aim: Make Central Japan International Airport First in Customer Satisfaction
At Central Japan International Airport, we are endeavoring to increase customer satisfaction awareness among all airport personnel by developing customer satisfaction training campaigns through our Customer Satisfaction Airport Liaison Committee, an organization associated with the airport. We are also guided by customer feedback, and we are endeavoring to improve our facilities and services in order to satisfy all visitors who use our airport.
Furthermore, our airport participates in surveys conducted through ASQ (Airport Service Quality), a worldwide airport evaluation system, and we check the evaluations of our airport made by airplane passengers with the goal of becoming the world’s number-one airport in customer satisfaction regardless of size.
Going forward , each and every one of us intend to keep giving consideration to what it is our visitors want, and to become the world’s number-one airport in customer satisfaction by accurately meeting the needs and expectations of our visitors with a true spirit of hospitality, as we endeavor to continue being a popular and enticing airport.
Our Track Record
Central Japan International Airport’s Customer Satisfaction Commendation System
We have a commendation system that awards employees and businesses who have provided outstanding service, according to nominations (submitted by phone or by filling out paper nomination forms) received from customers over the course of a year. These commendations are split into two events held semiannually, and one of them is chosen as the top prize for the year.
The Customer Satisfaction Information Corner
We have established the Customer Satisfaction Information Corner in order to promote a wider awareness of the customer satisfaction activities that Central Japan International Airport is involved in. Here, we display the numerous trophies won by Central Japan International Airport in the past and showcase the airport’s efforts toward customer satisfaction.
Location: Next to the Departures Lobby Information counter on the third floor of the Terminal Building
We aim to provide the greatest welcome possible for visitors through beautification efforts such as cleaning up the connecting passage and planting flowers, carried out by employees of Central Japan International Airport group companies.
Winner of Skytrax’s Best Regional Airport Asia Award 2015
Central Japan International Airport was awarded the Best Regional Airport Asia Award 2015 in an international airport customer service evaluation conducted by Skytrax.
ASQ (Airport Service Quality) Awards
ASQ 2011: 1st in Our Passenger Volume Class
The results of a 2011 ASQ (Airport Service Quality) assessment of customer service by the Airports Council International showed that Central Japan International Airport was ranked first in its size class for the first time in three years. Our airport also ranked fifth among all participating airports.
Selected for "The ACI Director General’s Roll of Excellence" by the ACI (Airports Council International)
"The ACI Director General’s Roll of Excellence" is a new evaluation system established by the ACI with the goal of improving customer service. This status is awarded by achieving a top-five ranking for five consecutive years in the international airport customer service evaluations in the airport size and region categories.