East Asia Airports Alliance (EAAA) - Corporate Responsibility | Chubu Centrair International Airport, Nagoya

Introduction

To cope with the rapid changing of the aviation market and increasing demand in the East Asia region, East Asia Airports Alliance (EAAA), a cooperative organization of leading airport operators from China, Japan and Korea was established in Jeju, Korea in December 2001.

Since its foundation, EAAA has actively worked together to improve air transport services and passenger service in the East Asia region through eager discussion of common problems associated with airport operations and management.

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Discussion Items

Combined websites among members

Links to members' airports have been set up in this introductory site so that passengers traveling between East Asian countries can easily obtain necessary information on the respective airports.

Standardization of airport signage

Members discussed the standardization of pictograms and wording for the future expansion and renovation of passenger terminals based on the "EAAA Preference Pictograms and Glossary" that members compiled together.

Joint customer satisfaction campaign

Members exchanged ideas how to provide better service quality for passengers and decided to implement a joint CS campaign on the theme of "Feel the Asian Way" in July 2005.

Cost efficiency issue

Members shared ideas how to improve our cost efficiency and maximize revenues. Besides, to understand present conditions at each airport, a list of airport facilities - "Airport Facility Chart" was prepared.

Facilitating transfer flow

Member airports exchanged views and sought clarifications on transfer passenger flow of respective airports at the 5th EAAA Meeting.

Airport marketing promotion

In order to enhance total utilization of each airport for sustainable development by meeting customers' expectation, members shared the best practices in every field of service facilitation at the airports.