Frequently asked questions (FAQ)

About flights

How do I check the flight schedule of my flight?

Please click herethe following page for information about the flights scheduled for today, the previous day and the day after. Please refer to “This Month's Flight Schedule” for flights scheduled in other days.

What can I do if my flight is canceled?

Due to the effects of the novel coronavirus, some airlines have taken special measures, such as exemption of fees or extension of mileage service. Please contact your airline for more details, you can find the contact information of the airlines flying to our airport here.

What countries have entry restrictions?

Please contact the embassy of the country you are planning to visit to know if any entry restrictions are being made.

Can I can enter (or return to) Japan from overseas?

About entry restrictions:
The Japanese government has imposed entry restrictions for international travelers from some countries and regions. Check here for more information.

About visa suspensions:
There is also a temporary suspension of the issuance and validity of visas for some countries and regions. Please here for the latest status.

About quarantine:
If you enter from the following countries, you will need to wait 14 days at a location designated by the quarantine station and you cannot use public transportation in Japan.
(1) China (including Hong Kong SAR and Macau SAR)
(2) South Korea

My Airline’s call center is not working

Each airline has a contact center as well as other ways of inquiry such as an inquiry form or a chat service. Please check your airline website for more information.

Can I bring disinfectant with me inside the airplane (cabin)?

Medical masks, N95 medical masks, goggles, protective clothing, etc. can be carried on board and in the checked baggage (checked at the counter). Disinfectants containing alcohol (including hand-washing gels, antibacterial sheets, rubbing alcohol etc.) are allowed in carry-on baggage and checked baggage, as long as they follow the sizes of the liquid restrictions .

Should I come to the airport sooner than usual due to strengthened measures?

Please arrive at the recommended check-in time of your airline. Click here to know more about the check-in times for each airline.

About airport initiatives

I heard in a report that an airport user was infected, but I want to know the detailed route

Click here for information on Centrair customers who have developed a new type of coronavirus infection (COVID-19). The information on this page is based on official announcements by local governments.

I am worried I am infected after I came back from abroad what do I do?

If you think you might be infected, please contact the "Japan Visitor Hotline" by telephone before visiting a medical institution.

Is disinfection in the airport done properly?

Click here for information on airport initiatives.

Are hygiene measures for users and employees implemented?

At Centrair, we place top priority on the safety of passengers and employees at the airport. Disinfectants have been installed at various locations within the terminal for everyone to use. Click here for other airport initiatives.