All for the smiles of our customers
~Efforts of Team Centrair~



【Centrair Customer Satisfaction Liaison Committee】 Airports / Security Companies / Airline Companies / Customs, Immigration, & Quaranteen / Police / Ministry of Land, Infrastructure, Transport and Tourism / Cleaning Companies / Hotels / Transportation Facilities / Aircraft Ground Handling / Tennants (2023 June, present) 【Centrair Customer Satisfaction Liaison Committee】 Airports / Security Companies / Airline Companies / Customs, Immigration, & Quaranteen / Police / Ministry of Land, Infrastructure, Transport and Tourism / Cleaning Companies / Hotels / Transportation Facilities / Aircraft Ground Handling / Tennants (2023 June, present)

In 2005, the CS Airport Liaison Committee, the predecessor of the CX Airport Liaison Committee, was established in collaboration with related organizations, groups, and companies within the airport for the purpose of exchanging information and various initiatives to improve the value of the customer's experience at Centrair. was launched. Currently, the name has been changed to the "CX Airport Liaison Committee", and since the opening of the airport, it has been engaged in various activities that transcend organizational boundaries.

* Team Centrair: A term used to refer to staff working at Centrair

"Customer first" in mind, working on everything

We meet regularly to share information and exchange opinions so that our customers can create wonderful memories at Centrair. Each job is different, but we are always thinking about what we can do to help our customers have a safe, enjoyable, and comfortable stay at Centrair.

Everyone who works at Centrair delivers the spirit of hospitality to customers

In order to convey our feelings of welcome and gratitude to our customers, we participate in preparations for events held at the airport, and conduct "see-off activities" and "meet-and-greet activities" depending on the time. Posters featuring Team Centrair are also posted in the terminal.

Supporting each other across company boundaries and uniting everyone's strengths

By activating communication between staff members, we send “thank you cards” to anyone in Team Centrair to raise the spirits of each other so that we can always deliver the best performance to our customers.