Centrair Customer Satisfaction / Customer Experience Award Winners

2018 Winners

The first half of the year

Dream Sky Nagoya Co., Ltd.Ms. K

An elderly customer who uses a wheelchair is scheduled to depart for Kagoshima on an ANA flight. There was a consultation from the see off when I might be at a loss. I changed the flight at the discretion of the customer who was seeing me off, but it turned out that I would not be in time for the flight to Tanegashima, the final destination, so I proposed to change from ANA to Jetstar. We received words of gratitude from our customers for their support beyond the barriers of airlines, such as handing over to the Jetstar representative, negotiating a refund with ANA, and changing the reservation to Tanegashima to the last flight. I was highly praised for doing everything I could for the customer in front of me.

Chubu Centrair International Airport Passenger Service Co., Ltd.Ms. S

My wife became ill at the airport, and the person in charge took her to the first aid room. Even if my wife vomited, she didn't look displeased, and arranged for her to be examined at an adjacent clinic. Thank you very much for your help. I don't remember the name of the person in charge, but I am very grateful to him for being so kind to me despite being so young. Thanks to you, I was able to get home safely. I was in a hurry and couldn't say thank you properly, so I thought it would be rude to send an email. I'm really thankful to you.

2017 Winners

The first half of the year

TRAJALFRERE Ltd.Ms. T

I was injured before my trip, so I borrowed a wheelchair at the airport. When I arrived at Centrair, the ground crew pushed my wheelchair to the arrivals lobby from gate 24 which is the farthest gate. However, when we came to the arrivals lobby to find out that I had to wait for the shuttle bus for 20 minutes, she helped push my wheelchair to my distant hotel. I will never forget her smile and her support.

DREAM SKY Nagoya Co., Ltd.Ms. I and T

A foreign traveler mistakenly had his friend's passport while traveling in Japan. This person and his friend were scheduled to fly back to their countries from Centrair and Itami airports through transit at Narita and Haneda airports respectively. I and T contacted each airport to ensure that they could receive their passports at their transit airports (Narita and Haneda airports), and they were able to return to their home countries on their scheduled flights. They received a high evaluation for their handling of the situation and received the award.

Second half

Centrair Passenger Service Co., Ltd.Ms. O

O helped with the traveler's bags when they needed a wheelchair, provided correct information, helped the travelers change their flights to the next day when their flights were canceled due to a typhoon and helped the traveler (who forgot some things on the train) locate his lost items. For all these, O received three compliments from the travelers and was evaluated highly for her performance and received an award.

Meitetsu Bus Nagoya Central OfficeThe staff at Meitetsu Bus Nagoya Central Office

A foreign traveler who was leaving for Beijing called in at the airport information desk and told them that he left his backpack with his passport on the Centrair Limousine. The information desk staff contacted the Meitetsu Bus Nagoya Central Office and the staff at the office checked the location of the bus, searched for the backpack, and had it sent to the airport. The traveler received his backpack before boarding procedures began.

2016 Winners

The first half of the year

ANA Chubu Airport Co., Ltd.Mr. M

My mother was in a hurry as the departure time was approaching, and she couldn't miss the flight. I got panicked when she told me that she had left the urn in the car. My mother is too old to run. I told Mr. M about what happened and he came to pick up the urn for my mother. He rushed to deliver it to my mother and she made it for her flight. I truly appreciate what he did.

Centrair Passenger Service Co., Ltd.Ms. K

When one of my family lost his passport, the airport staff asked me to come to Access Plaza. When I got there, I was told that there was neither any passport brought in nor any information about it. The staff did everything possible to find my passport by contacting the airport police and other related organizations.

Second half

Zennikkei Co., Ltd.Mr. Y

My husband got his finger jammed in the suitcase. The person at the check-in counter noticed his finger was swollen, and quickly provided us with a cold compress. It was really helpful. Also, the security person who saw the compress peeling off and gave me a bandaid. It was very nice of them.

Immigration Bureau of Japan Chubu Airport District Immigration OfficeMr. Y

I was deeply moved because of the warm hospitality I received from the airport staff's. I have been at many airports in Japan and overseas, but this is the first time I have had such a pleasant experience. Staff member Mr. Y greeted me with a smile and said "Have a safe trip." when we parted.

2015 Winners

The first half of the year

DREAM SKY Nagoya Co., Ltd.Ms. I

This person was lost outside the terminal building trying to find out where he needed to go because a family who forgot their passport at home and he had come to bring it to them. Ms. I was just about to get on the bus to go home after work when she noticed the person, got off the bus and helped him to the check-in counter. He was so touched with Ms. I's actions that he wrote her a thank-you letter.

Second half

ANA CHUBU AIRPORT CO,.LTD.Mr./Ms. I, K, K, N, H

When I required a stretcher at the airport, I was very grateful to the staff at ANA and their accessibility services staff. At Central Japan Airport, we had to use a special stretcher which shrinks in the middle part, but the staff took great care that it would not shrink. I work in the medical field and I respect how they take care of people who need assistance. (Excerpt from the customer's recommendation)

2014 Winners

The first half of the year

ASIANA AIRLINES Nagoya Airport Service BranchMs. I

One snowy day, a foreign traveler in a wheelchair had to wait at the gate because his airplane was rescheduled due to the inclement weather. Ms.I stayed and conversed with him. He was very impressed by her generosity.

Second half

Centrair Cleaning and MaintenanceSANEI CORPORATION. / Daiken Grop Co., Ltd. / MITSUBISHI ELECTRIC BUILDING TECHNO-SERVICE CO., LTD. / Hitachi Building Systems Co., Ltd.

There was a big event held at the airport. After the event, the entire airport was filled with trash. Everyone thought it would take forever to clean the place, but people from 4 companies who are in charge of cleaning and maintaining the facility spent day and night cleaning the place one part at a time. Because of their efforts, we received compliments from customers showing their gratitude at having a clean and comfortable airport.

2013 Winners

The first half of the year

Immigration Bureau of Japan Chubu Airport District Immigration OfficeMr. I

The traveler found out that his passport was missing and panicked when he was about to go through immigration procedures. Mr. I at the immigration booth helped search with his co-workers. The traveler was very impressed by Mr. I's helpfulness and kindness.

Second half

Zennikkei Co., Ltd.Mr. S

Mr. S was patrolling the sky deck on a Segway. He noticed a child was interested in the Segway, so he approached the child and spoke with him. The child's family was very happy with his heartwarming act.

2012 Winners

The first half of the year

SAYCO Building Management Co.,Ltd.Mr. O

Mr. O cordially supported a customer whose car battery ran out on the way home from a New Year Holiday trip. The customer told us that Mr. O's kind act relieved his weariness of the long trip.

Second half

Chitanoriai Co., Ltd.Mr. I

ANA CHUBU AIRPORT CO,.LTD.Ms. K, I, K, H, O, H,R

Mr. I of Chita Noriai and ANA staff worked together to deliver the bag the customer left on the bus before departure. The customer was moved by the service and hospitality of all the staff.