The FAQ is organized by category. Please check before making an inquiry.
Flight information and airline contacts
Parking, reservations, and lost parking tickets
Lost and found
For the airport lost and found click here.
Air Ticket and Baggage
Air ticket reservations and fees, baggage restrictions and damages
Contact information for Immigration bureau and quarantine
Air noise & TV interference
Contact information for aircraft noise consultation
E-mails are checked regularly on weekdays (9:00-18:00).
Please note that it may take some time to respond on Saturdays, Sundays, National Holidays, and New Year Holidays (12/29-1/3).