FAQ

What should I do if I am going to miss my flight?

Is it possible to get assistance with using the plane?

I am planning to go overseas from Centrair via Narita. Should I go through domestic or international flight procedures?

How much time does it take to transfer?

How many minutes prior to boarding should I arrive for my flight?

What time does check-in start?

Should I go to Terminal 1 or Terminal 2?

What should I do if I want to bring in animals and plants from abroad, or take them out of the country?

I have questions regarding re-entry.

If a flight, that is set to arrive at a different airport, is changed to arrive at Central Japan International Airport (Centrair), will it be on the Centrair website?

I am planning to leave from Central Japan International Airport (Centrair), but I can't find my flight information.

What are the flight conditions for today?

Do I still need to pay Passenger Service Facility Charge (PSFC) & Passenger Security Service Charge (PSSC) when I use Centrair for international connections from other airports?

What are the Passenger Service Facility Charge (PSFC) and Passenger Security Service Charge (PSSC)?

I would like to put my baggage on a cart and do shopping on Terminal 1 4F, FLIGHT OF DREAMS 1F, 2F.

Is there anything I can't bring on board?

I would like to have my luggage sent to my home or hotel from Centrair.

I would like to have my baggage sent to Central Japan International Airport (Centrair) before departure and receive it at Centrair.

Could you tell me more about checked baggage vs. carry-on baggage?

Are we restricted from taking liquids on the plane?

How should I prepare for the security check?

Is there any lounge in Terminal 2?

What does Restricted Area mean?

Is there a postbox after completing the security check?

Can I withdraw money from the bank after the security check?

Is there an entrance fee for Sky Deck?

Can I have lunch on Sky Deck?

Can I bring my pet with me to the airport?

Is there a tour course at Central Japan International Airport (Centrair)?

Where are the lounges available for Priority Pass?

I have a gold card, can I use the card lounge?

Are the terminal buildings open 24 hours?

I would like to temporarily check my baggage.

I would like to put my pet into care.

I would like to borrow a baby stroller.

I would like to borrow a wheelchair.

Can I have a meal after security check?

Can I use e-money?

Is there an e-money charger?

Are shops operating in the New Year?

Can I reserve a lunch box?

Is there a place where you can eat while watching planes?

Can I enter a shop with a piece of large baggage such as a travel suitcase?

Where should I contact if I lost or forgot something on a plane or at the airport?

Are there any special considerations for picking up and dropping off disabled and elderly people?

Can I drive to the airport and pick up someone at the arrivals lobby?

I would like to wait in my car until picking someone up.

Can I drive in to see someone off at the departures lobby?

I would like to drive in to see a traveler off (or drop off).

How can I go to the Cargo Area?

How can I transfer to the Shinkansen (bullet train) from Central Japan International Airport (Centrair)?

I would like to exchange JAPAN RAIL PASS (JR PASS).

How can I get to the airport?

I lost my parking ticket. What should I do?

Can a tall car use the multi-story parking lot?

What type of car applies for the large vehicle charge?

Is the parking lot accessible for seniors or the disabled?

I made a reservation for a parking. Should I keep the reservation number?

Can I use a one-day parking ticket (¥1,600) for the ¥1,200 charge?

How can I use a parking service ticket?

Where can I get a discount for parking?

Why does the exit gate automatically open?

How many minutes after paying should I leave the parking lot?

I would like to know how to make a payment for parking.

Can I use the multi-story parking garage for large vehicles?

I would like to know about bicycle parking.

What does Centrair mean?

What is the address of Central Japan International Airport (Centrair)?

I would like to know where my memorial plaque is located.