First version created on: March25th2005
Last revised on: March25th2022
Centrair 1-1, Tokoname-shi, Aichi
Central Japan International Airport Co., Ltd.
Riki Inuzuka, President & Representative Director
Riki Inuzuka, President & Representative Director
Centrair Group (which comprises Central Japan International Airport Co., Ltd.; Centrair Energy Supply Co., Ltd.; Centrair Information & Communications Network Co., Ltd.; Centrair Passenger Service Co., Ltd.; and Centrair Facility Service Co., Ltd.) obtains information from which specific individuals can be identified (including information that can be cross-checked with other information to identify specific individuals; hereinafter, "Personal Information") from passengers and other users of the airport that is necessary for the establishment and management of the Chubu Centrair International Airport. In addition to complying with the Personal Information Protection Act and other relevant laws and regulations, Centrair Group shall handle all Personal Information in an appropriate manner and comply with a basic policy on the protection of Personal Information whose terms have been stipulated and published below.
Personal Information | Acquisition Method | Purpose of Use |
Personal Information obtained when users of Chubu Centrair International Airport submit their feedback, requests, inquiries, etc. | Obtained directly from the individual(s) in question (via telephone, email, fax, the Contact Us form on the website, letters, etc.) | To respond to the feedback of users of the airport and contact other parties as necessary |
Personal Information obtained when users enter specific areas or facilities within the Chubu Centrair International Airport | Obtained directly from the individual(s) in question (during registration, etc.) or provided by a contractor | To ensure safety and maintain order at the airport so that users can make use of the airport with peace of mind |
Personal Information obtained from orders and reservations placed by users | Obtained directly from the individual(s) in question or through a contractor (via dedicated websites, applications, telephone, email, fax, etc.) | To provide products and services offered by Centrair Group, ship items by post or through home delivery, provide after-sales services, and take other related actions |
Personal Information obtained when users apply for or participate in reward campaigns or other events organized by Centrair Group | Obtained directly from the individual(s) in question, through joint usage within Centrair Group, or through a contractor | To run events organized by Centrair Group, announce prize winners and contact them, and carry out other administrative tasks |
Personal Information obtained from demonstration trials and surveys conducted by Centrair Group | Obtained directly from the individual(s) in question, through joint usage within Centrair Group, or through a contractor | To analyze customer information and improve services |
Personal Information obtained in the course of screening personnel | Obtained directly from the individual(s) in question or provided by the implementing agency | To facilitate recruitment efforts or the selection process for Centrair Group's seminars, internships, etc. |
Personal Information such as video recordings captured by video cameras installed by Centrair Group at facilities, stores, parking lots, etc., within Chubu Centrair International Airport, and recordings of telephone calls made to the Centrair Operation Center, Disaster Prevention Center, Telephone Center, switchboard operators, etc. | Obtained directly from the individual(s) in question (via telephone, etc.) | For crime prevention and preparing for emergency situations such as unexpected incidents, etc., as well as for the keeping of records, etc. |
Other forms of Personal Information obtained in the course of operating and managing Chubu Centrair International Airport | Obtained through the appropriate means separately stipulated | To ensure the safe and smooth operation and management of the airport |
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Before submitting a request, please note that the suspension of use or erasure of Personal Information may preclude the provision of services that were previously available or services that would meet the user's needs.
In addition, Centrair Group may not be able to fulfill the customers’ requests if compliance with such requests would seriously impact Centrair Group’s business operations, result in a violation of laws and regulations, or disrupt the safety management of personal information.
Please download the following request form, fill out the required information, and mail it to the address provided below.
■Required documents
1 Request form
Select one of the following based on the details of the request.
*It may not be possible for Centrair Group to respond to requests for disclosure, etc., if any information is omitted when filling out the request form.
2 Identification documents
Copies of any two of the following: ① Residence certificate (issued within 30 days prior to the date of submission); ② Driver's license; ③ Passport; ④ Health insurance card (with masking of the insurer number and the symbol/number of the insured party); ⑤ Basic resident registration card (with photo); ⑥ Pension handbook; ⑦ Physical disability certificate; ⑧ Resident card or special permanent resident certificate; ⑨ Seal registration certificate; ⑩ My Number card (front side only)
In addition to the above identification documents, the following documents under ① or ② must be submitted.
① In the case of a statutory representative: A transcript of the family register, the adult guardianship registration certificate, or any other document that certifies the applicant as the statutory representative of the individual in question
② In the case of an authorized proxy: An authorization letter that designates the applicant as the authorized proxy of the individual in question
■Mailing address
Centrair 1-1, Tokoname-shi, Aichi 479-8701
Central Japan International Airport Co., Ltd.
Personal Information Team, General Affairs Group, General Administration Department
■Processing fee
Free of charge
Postage shall be borne by the requesting party.
■Notification of decision of disclosure/non-disclosure
In principle, a disclosure notice will be sent by mail within two weeks of receipt of the request form from the user. In the event of a decision not to disclose the information, the user will be notified accordingly with the reason provided. Please note that it may not be possible to respond to the request within the above time frame in cases where additional time is required for investigation owing to the details of the request or if the documents submitted are incomplete.
Centrair Group shall respond promptly and appropriately to all complaints and other inquiries from users regarding the handling of Personal Information. All complaints and other inquiries may be submitted to the following.
■Point of contact for handling questions, inquiries, and complaints
Centrair 1-1, Tokoname-shi, Aichi 479-8701
Central Japan International Airport Co., Ltd.
Personal Information Team, General Affairs Group, General Administration Department
Please contact us via web form
In the event of an incident involving the leakage or suspected leakage of Personal Information, Centrair Group shall investigate the facts and causes of the incident, implement measures aimed at preventing secondary damage and recurrence, and take the appropriate action.
Centrair Group strives to continuously improve its handling of Personal Information internally by establishing internal regulations for the protection of Personal Information, training its employees, and conducting internal audits.
Centrair Group may revise the terms of this Privacy Policy as part of its efforts to seek improvement. An announcement will be published on Centrair's website in the event of a revision to this Privacy Policy, and users are advised to review the content of the revised policy.
If you are from the European Economic Area (EEA), Central Japan International Airport Co.,Ltd. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Central Japan International Airport Co.,Ltd. may process your Personal Data because:
1.We need to perform a contract with you
2.You have given us permission to do so
3.The processing is in our legitimate interests and it is not overridden by your rights
4.To comply with the law
Central Japan International Airport Co.,Ltd. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Central Japan International Airport Co.,Ltd. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Japan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Japan and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Central Japan International Airport Co.,Ltd. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Under certain circumstances, Central Japan International Airport Co.,Ltd. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Central Japan International Airport Co.,Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:
1.To comply with a legal obligation
2.To protect and defend the rights or property of Central Japan International Airport Co.,Ltd.
3.To prevent or investigate possible wrongdoing in connection with the Service
4.To protect the personal safety of users of the Service or the public
5.To protect against legal liability
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Central Japan International Airport Co.,Ltd. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
1.The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
2.The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
3.The right to object. You have the right to object to our processing of your Personal Data.
4.The right of restriction. You have the right to request that we restrict the processing of your personal information.
5.The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
6.The right to withdraw consent. You also have the right to withdraw your consent at any time where Central Japan International Airport Co.,Ltd. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (Service Providers), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. (for example, we may share your personal Data with external providers of IT related services and our group companies)
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These third parties are limited to Japanese companies and organizations that have been certified with an adequate level of protection.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 16 (Children).
We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the effective date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
・Inquiries by mail
Personal Information Team
General Affairs Group, General Administration Department
Central Japan International Airport Co., Ltd.
Centrair 1-1, Tokoname-shi, Aichi 479-8701
・Inquiries through web form