Information Center

On each floor of the airport you can find an information desk.
They provide information, wheelchair & baby stroller rentals.
If you have any problems please feel free to ask us for assistance.
In Terminal 1, at the 3rd-floor departures lobby information center, as an additional service we have a special waiting room, and offer information on Centrair gift certificates.

Office Hours

Office hours differ depending on location. Please direct inquiries regarding late-night flights to the appropriate information desk. Some floors in the Terminal Building are open 24 hours to deal with late night flights.

Information center for late-night services

  • On the 2nd floor of Terminal 1 the International Arrivals Information desk hours will be changed in case of late night arrivals.
  • In the case of late-night departures, please use the International Flight Restricted Area Information Center in the International Departure Waiting Lobby on the 3rd floor of Terminal 1.

Terminal 1,1st-floor Welcome Garden

*Telephone guidance (6:40-22:00)

Terminal 1, 2nd-floor Domestic Flight Arrival Information

*Telephone guidance (6:40-22:00)

Terminal 1, 2nd-floor International Flight Arrival Information

* We will operate in accordance with the late night arrivals.

*Telephone guidance (6:40-22:00)

Terminal 1, 3rd-floor Departures Lobby Information

* We will operate in accordance with the late night arrivals.

*Telephone guidance(6:40-22:00)

Access Plaza Information


Terminal 1, 3rd-floor Information Center


Terminal 1, 3rd-floor International Restricted Area Information

* We will operate in accordance with the late night arrivals.

*Telephone guidance(6:40-22:00)
* Remote guidance support (6:40-22:30)
* We also have a phone that connects to the staff.


* Remote guidance support (6:40-22:00)

Terminal 2, 1st-floor Arrival Lobby Information


Inquiries regarding Chubu Centrair International Airport: Call Center

Feel free to contact the call center for any questions or concerns relating to Centrair, including directions within the facility, questions about items forgotten at Centrair, and passenger aircraft departure and arrival times.

Contact Information


* Please double check the number prior to calling.
Operator Availability
6:40-22:00 (All year round)

• Customer phone calls will be recorded in order to improve our service and to verify the contents of the call. Recorded personal information will not be used for any other purpose. Please review the Privacy Policy for more information on how personal information is managed.
• This center is unable to handle questions regarding booking or changing tickets, carry-on luggage or checked bags, or other details regarding the operation of the aircraft. For such inquires, check the following link and contact the appropriate airline.
List of airlines
• Calls to the Centrair Check-in Counter will not be transferred to other airlines.

Centrair Gift Certificates on Sale

We sell certificates that can be used at the duty-free shops, food and beverage stores, and merchandise stores (some stores excluded) in Centrair. Please use Centrair Gift Certificates as presents for travelers, or to show thanks to important people.

  • Certificate Types: There are two types of certificates ¥500, ¥1,000
  • Place of Sale: Terminal 1, 3rd floor Information Center
  • Time of Sale: 9:00-19:00
    * The Information Center is open from 6:40-22:30. Please note that the selling time differs.
  • Expiration Date: There is no expiration date.
  • Other: Please pay in cash at the information center.

Stores where Centrair Gift Certificates can be used.