Information Center
On each floor of the airport you can find an information desk.
They provide information, wheelchair & baby stroller rentals.
If you have any problems please feel free to ask us for assistance.
In Terminal 1, at the 3rd-floor departures lobby information center, as an additional service we have a special waiting room, and offer information on Centrair gift certificates.
Office Hours
Office hours differ depending on location. Please direct inquiries regarding late-night flights to the appropriate information desk. Some floors in the Terminal Building are open 24 hours to deal with late night flights.
Information center for late-night services
- On the 2nd floor of Terminal 1 the International Arrivals Information desk hours will be changed in case of late night arrivals.
- In the case of late-night departures, please use the International Flight Restricted Area Information Center in the International Departure Waiting Lobby on the 3rd floor of Terminal 1.
Terminal 1,1st-floor Welcome Garden
*Telephone guidance (6:40-22:00)
Terminal 1, 2nd-floor Domestic Flight Arrival Information
*Telephone guidance (6:40-22:00)
Terminal 1, 2nd-floor International Flight Arrival Information
* We will operate in accordance with the late night arrivals.
*Telephone guidance (6:40-22:00)
Terminal 1, 3rd-floor Departures Lobby Information
* We will operate in accordance with the late night arrivals.
*Telephone guidance(6:40-22:00)
Access Plaza Information
6:40-22:30
Terminal 1, 3rd-floor Information Center
6:40-22:30
Terminal 1, 3rd-floor International Restricted Area Information
* We will operate in accordance with the late night arrivals.
*Telephone guidance(6:40-22:00)
FLIGHT OF DREAMS
Weekdays: 10:00-20:00 / Weekends and holidays: 9:00-20:00
*May 2 and 6: 9:00 - 19:00
Terminal 2, 1st-floor Arrival Lobby Information
*Telephone guidance (6:40-22:00)
Telephone Center
If you have any questions or concerns regarding Centrair, such as flight information, airport facility information, and inquiries about lost items, please feel free to call us.
* Please double check the number prior to calling.
* Hours extended to 23:45 during TG647/NH5967 operation
- Customer phone calls are recorded to improve our service and for quality assurance. Personal information about the recording is not used for other purposes. Please refer to our Privacy Policy for more information on the handling personal information.
Centrair Gift Certificates on Sale
We sell certificates that can be used at the duty-free shops, food and beverage stores, and merchandise stores (some stores excluded) in Centrair. Please use Centrair Gift Certificates as presents for travelers, or to show thanks to important people.
- Certificate Types: There are two types of certificates ￥500, ￥1,000
- Place of Sale: Terminal 1, 3rd floor Information Center
- Time of Sale: 9:00-19:00
* The Information Center is open from 6:40-22:30. Please note that the selling time differs. - Expiration Date: There is no expiration date.
- Other: Please pay in cash at the information center.