Information Center

On each floor of the airport you can find an information desk.
They provide information, wheelchair & baby stroller rentals.
If you have any problems please feel free to ask us for assistance.
In Terminal 1, at the 3rd-floor departures lobby information center, as an additional service we have a special waiting room, and offer information on Centrair gift certificates.

Office Hours

Office hours differ depending on location. Please direct inquiries regarding late-night flights to the appropriate information desk. Some floors in the Terminal Building are open 24 hours to deal with late night flights.

Information center for late-night services

  • On the 2nd floor of Terminal 1 the International Arrivals Information desk hours will be changed in case of late night arrivals.
  • In the case of late-night departures, please use the International Flight Restricted Area Information Center in the International Departure Waiting Lobby on the 3rd floor of Terminal 1.

Terminal 1,1st-floor Welcome Garden

*Telephone guidance (6:40-22:30)

Terminal 1, 2nd-floor Domestic Flight Arrival Information

*Telephone guidance (6:40-22:00)

Terminal 1, 2nd-floor International Flight Arrival Information

* We will operate in accordance with the late night arrivals.

*Telephone guidance (6:40-22:00)

Terminal 1, 3rd-floor Departures Lobby Information

* We will operate in accordance with the late night arrivals.

*Telephone guidance(6:40-22:00)

Access Plaza Information


Terminal 1, 3rd-floor Information Center


Terminal 1, 3rd-floor International Restricted Area Information

* We will operate in accordance with the late night arrivals.

*Telephone guidance from June 12 (6:40-22:00)


* For more information click here.

Weekdays: 10:00-18:00 / Weekends and holidays: 9:00-20:00
*December 17, 23, 24, 27 and 28: 10:00 - 20:00
*December 29 - 31: 9:00 - 19:00

Terminal 2, 1st-floor Arrival Lobby Information

*Telephone guidance (6:40-22:00)

Centrair Gift Certificates on Sale

We sell certificates that can be used at the duty-free shops, food and beverage stores, and merchandise stores (some stores excluded) in Centrair. Please use Centrair Gift Certificates as presents for travelers, or to show thanks to important people.

  • Certificate Types: There are two types of certificates ¥500, ¥1,000
  • Place of Sale: Terminal 1, 3rd floor Information Center
  • Time of Sale: 9:00-19:00
    * The Information Center is open from 6:40-22:30. Please note that the selling time differs.
  • Expiration Date: There is no expiration date.
  • Other: Please pay in cash at the information center.

Stores where Centrair Gift Certificates can be used.