Information Center
On each floor of the airport you can find an information desk.
They provide information, wheelchair & baby stroller rentals.
If you have any problems please feel free to ask us for assistance.
At the information center on the 3rd floor of Terminal 1, in addition to providing information, we also sell Centrair gift certificates.
Information Centers and Office Hours
Access Plaza 2nd floor
Access Plaza Information
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6:40-22:30
Due to renovation work, the information center may be enclosed by temporary fencing.
During the construction period, services will be provided at a temporary information desk located in front of the fencing.
Terminal 1,1st-floor
Terminal 1,1st-floor Welcome Garden
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*Telephone guidance (6:40-22:00)
Terminal 1, 2nd floor
Terminal 1, 2nd-floor Domestic Flight Arrival Information
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*Telephone guidance (6:40-22:00)
Terminal 1, 2nd-floor International Flight Arrival Information
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6:40-22:00
*We offer assistance in person during business hours or through the on-site monitor (6:40–22:00).
Terminal 1, 3rd-floor
Terminal 1, 3rd-floor Information Center
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6:40-22:30
Terminal 2, 1st-floor
Terminal 2, 1st-floor Arrival Lobby Information
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6:40-22:00
* We provide in-person assistance in line with international flight arrival times. Outside of these hours, assistance is available via on-site monitors or by telephone (6:40–22:00).
Flight of Dreams 3rd floor
Flight of Dreams
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8:00-20:00 (Monday~Friday)
8:00-21:00 (Saturday, Sunday, and holidays)
* In-person assistance is available during business hours. Outside of these hours, guidance will be provided by phone. (6:40-22:00)
International flight restricted area
International Restricted Area Information
(International Flight Departure Waiting Room)
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We will provide guidance through the on-site monitor or by phone.(6:40-22:00)
* Remote Monitor Guidance Support (6:40-22:30)
Inquiries regarding Chubu Centrair International Airport: Call Center
Feel free to contact the call center for any questions or concerns relating to Centrair, including directions within the facility, questions about items forgotten at Centrair, and passenger aircraft departure and arrival times.
Contact Information
+81-569-38-1195
• Customer phone calls will be recorded in order to improve our service and to verify the contents of the call. Recorded personal information will not be used for any other purpose. Please review the Privacy Policy for more information on how personal information is managed.
• This center is unable to handle questions regarding booking or changing tickets, carry-on luggage or checked bags, or other details regarding the operation of the aircraft. For such inquires, check the following link and contact the appropriate airline.
List of airlines
https://www.centrair.jp/en/flight/airline/index.html
• Calls to the Centrair Check-in Counter will not be transferred to other airlines.
Centrair Gift Certificates on Sale
We sell certificates that can be used at the duty-free shops, food and beverage stores, and merchandise stores (some stores excluded) in Centrair. Please use Centrair Gift Certificates as presents for travelers, or to show thanks to important people.
- Certificate Types: There are two types of certificates ￥500, ￥1,000
- Place of Sale: Terminal 1, 3rd floor Information Center
- Time of Sale: 9:00-19:00
* The Information Center is open from 6:40-22:30. Please note that the selling time differs. - Expiration Date: There is no expiration date.
- Other: Please pay in cash at the information center.